Privacy Policy

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Privacy Policy

Our Primary Care Network is committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Our Commitment to Data Privacy

We are committed to protecting your privacy and will only process personal confidential data in accordance with the General Data Protection Act (GDPR).

Our Primary Care Network are the Data Controller under the terms of the General Data Protection Act. We are therefore legally responsible for ensuring that all personal information that we process i.e. hold, obtain, record, use or share about you, is done in compliance with GDPR.

Everyone working for our Primary Care Network has a legal duty to keep information about you confidential. All of our staff receive appropriate training to ensure they are aware of their personal responsibilities and have contractual obligations to uphold confidentiality, enforceable through disciplinary procedures.

Information we hold about you

Throughout your interactions with us we will only collect the data that we require in order to provide you with the service that you are requesting.

Information you give us

We use the information you give us to:

  • provide you with the services and the information about our activities and events that you have requested
  • administer any user accounts we set up for you
  • conduct surveys and process your response to any survey you participate in for research, evaluation and statistical purposes
  • analyse and improve the activities and content offered by our Primary Care Network website to provide you with the most user-friendly navigation experience.
  • otherwise communicate with you regarding our aims and activities
  • ensure we do not send unwanted information to those who have informed us they do not wish to be contacted
  • keep a record of your relationship with us
  • keep your data up to date
  • use IP addresses to identify the location of users, to block disruptive use

Information we collect about you through our website

We may automatically collect the following information about your visit. This information will not identify you, it relates to:

‘Google Analytics’ collects technical information, including your browser type and version, time zone setting, operating system and platform and the pages you visit.

‘Cookies’ are stored whilst you are using this site. We use cookies to recognise your computer when you visit our website to improve the website’s usability. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Your Rights

You have certain legal rights, including a right to have your information processed fairly and lawfully and a right to access any personal confidential data we hold about you.

Right to be informed

You have the right to be informed about the collection and use of your data.

You also have the right to be notified of a data security breach concerning your personal data if it results in physical, material, or non-material damage to you such as loss of control over your personal data, discrimination, identity theft or fraud, financial loss or loss of confidentiality of personal data.

Right of access

You have the right to access any of your personal data that is being processed together with supplementary information. If we do hold information about you, we will:

  • Give you a description of it;
  • Tell you why we are holding it;
  • Tell you who it could be disclosed to; and
  • Let you have a copy of the information in a plain readable format.

There are no fees for making a request. However, if your request is manifestly unfounded or excessive, we may charge a reasonable administrative fee or refuse to respond to your request.

Right to be forgotten

You have the right to have your personal data erased. This right is not guaranteed and applies only in certain circumstances.

Right to restrict

You have the right to request the restriction of your personal data from being processed. This will restrict any ongoing processing but not erase any data we hold.

Right to rectification

You have the right to have inaccurate personal data rectified or completed if it is incomplete.

Right to object

You have the right to object to data processing of the information we hold about you, where we are relying on a legitimate interest to do so and you think that your rights and interests outweigh our own and you wish us to stop.

Rights in relation to automated decision making and profiling

We do not make any automated decisions or profiling with your personal data.

How to make a request

Requests must be made in writing to our Primary Care Network. Alternatively, you can email us.

The information we will require when you make a request is your name, email address, contact telephone number, name or your practice or company and a description of the request.

We will respond within a reasonable period and no later than one calendar month.

Third Parties

We use a range of third-party data processors to assist us in connection with the services that we provide.

These organisations are subject to the same legal rules and conditions for keeping personal confidential data secure and are underpinned by a contract with us.

Technical service providers – We may share your details with providers we use to provide computing services.

Email software – We may share your details with e-mail software providers to allow us to send email newsletters to you.

Communication services – We may share your details with companies who provide us with communication services such as a customer support.

We do not sell your personal information to any third parties for any purposes.

Processing outside the UK

Third parties we may use may be situated outside the UK.

We will ensure that these companies are committed to ensuring such transfers are compliant with applicable data transfer laws, including GDPR.

Data Retention

Customers – We will retain the information we hold about you along with invoices for a minimum period of six years to enable us to comply with our legal obligations in respect of, for example, the HMRC.

Data Backups

Backup data is encrypted and stored off site.